01782 773372 sales@luggage2go.co.uk 9:00 - 17:00

Returns

We hope you are happy with your purchase however; should you wish to return it for whatever reason, please follow the procedure below:

Please contact us either via email or telephone (01782 783372) to inform us of your intention to return a product and to request a returns code.

Fill out the Returns Form which can be found either printed on the back of your sales, in an email send when placing your order or by clicking  the returns download form below

Ensure a copy of the original sales receipt is enclosed with the product (we advise that you retain a copy for your own records)

Package up securely; please use original packaging if possible, but remove original labels ensuring that your returns code is clearly displayed on the outside of the packaging and on all relevant paperwork

Download Returns Form

Things to Remember:

Goods can be exchanged / refunded within 14 days of delivery provided they have not been used and are in a saleable condition complete with original packaging, manufacturer’s labels/swing tickets.

Returns cannot be accepted without prior knowledge and lacking the correct returns code.

Returns Codes are only valid for 7 days, once expired a new code will need to be requested for any items unreturned within this 7 day period

The cost of return postage and appropriate insurance is the customer’s sole responsibility and we cannot be held responsible for items lost/damaged in transit. (We strongly recommend using a ‘signed for ‘and tracked delivery service).

Where delivery/postage charges have been incurred, we cannot include this in any refunds given.

All damages & Shortages must be notified within 24 hours of receipt.